Customer Service Representative - Allstate Insurance Agency Job at Allstate Mike Arcentales, Estero, FL

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  • Allstate Mike Arcentales
  • Estero, FL

Job Description

Job Description

Job Description

We are a client-focused insurance agency seeking a dedicated and experienced Licensed Property & Casualty (P&C) Insurance Customer Service Representative to join our growing team. This is more than just a job - it's an opportunity to build a long-term career with a supportive, hands-on agency that values excellence in customer service and employee success.

In this role, you will be the trusted point of contact for our clients, providing knowledgeable and friendly assistance with their insurance needs. The ideal candidate is licensed, has prior experience in a similar role and is passionate about delivering exceptional service. We're looking for someone who thrives in a team environment, takes initiative and is committed to professional growth.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Matching 401k Plan

Paid Holidays

Bonus Opportunities

License Reimbursement

Responsibilities
  • Serve as a primary contact for client inquiries, policy changes, billing questions, and claims support
  • Provide prompt, accurate, and professional service to clients to ensure high satisfaction and retention
  • Educate clients on insurance coverages, products, and services to ensure they have the protection they need
  • Maintain accurate documentation of client communications and service activities within our agency management system
  • Collaborate with producers and other team members to ensure a seamless client experience
  • Support clients by identifying gaps in coverage and offering solutions that align with their needs
Requirements
  • Property & Casualty Insurance License preferred
  • Minimum of 1 year of experience in a P & C customer service or account management role
  • Strong knowledge of personal insurance products and coverages
  • Excellent verbal and written communication skills
  • Positive, team-oriented mindset with a desire to grow professionally

Job Tags

Holiday work,

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