Job Description

6 days ago Be among the first 25 applicants This range is provided by Sasquatch Strength. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65,000.00/yr - $70,000.00/yr Direct message the job poster from Sasquatch Strength Director of Operations @ Sasquatch Strength | MSc, CSCS, RSCC, USAW Are you an experienced customer-centric leader who drives community engagement and brand growth to its highest potential? As a General Manager of Sasquatch Strength, you will be the MVP—most versatile player and leader of a gym location you oversee and manage. You will have the opportunity to oversee sales, perform member consultations, ensure top-tier customer service, and drive team development objectives to create a high-performing, member-centric gym. If the idea of being part of a company that encourages reflection, innovation, development, and growth resonates with you, we want to get to know you! Are you? A PACESETTING LEADER . You understand that your decisions and actions shape the culture and performance of your gym location, with every touchpoint and coaching moment focused on what is best for the member and their goals. PROACTIVE WHILE RESPECTING THE PLAYBOOK. You value a proven structure & playbook for success and seek to achieve gym goals while continuously improving. EAGER TO BUILD AND GROW SOMETHING. You are motivated and excited about having full ownership of a gym location. You embrace hard work and challenges to maintain excellence for yourself and the organization.

ROADMAP OF YOUR FIRST YEAR:

Within the first 30-45 days : Learn Sasquatch Strength's brand, processes, sales strategies, and community position. Observe class flow and terminology. Meet team members to understand their backgrounds, roles, and responsibilities, building rapport and trust. Interact with the General Manager mentor to receive guidance on sales and customer service. Review weekly scorecards for accountability. Attend daily huddles with the management team to understand daily operations. Begin lead outreach, take over appointments, and start closing sales with follow-up. 2-3 months and ongoing: Take full ownership of the gym's KPIs and performance metrics. Communicate proactively with prospective members, aiming for a 50% booking rate, 70% show rate, and 70%+ close rate. Assist team members as needed, such as helping with classes or cleaning. 6-9 months and ongoing: Develop community through events and gather member feedback. Hold performance conversations with staff, aligning organizational goals with personal development. Plan for the next 3 months based on business saturation and opportunities. 12 months and ongoing: Coach team members, stepping in when needed to address member interactions and improve sales follow-up. Hire and onboard staff, conduct training, and measure performance metrics. Conduct annual performance reviews with SMART goals for growth.

EDUCATION, SKILLS & EXPERIENCE:

3+ years in health and fitness management or related sales/customer service experience. 2+ years leading and managing a team of 3 or more. Proven success in customer experience and increasing sales. Ability to manage teams with a focus on service. Passion for community involvement and helping others achieve health goals. High school diploma or equivalent; CPR/AED certification (or willingness to obtain).

COMPENSATION & BENEFITS:

The salary range is $65,000-$95,000 annually, depending on experience and skills. Financial Wellness: Free membership for you and one immediate family member, plus 30% off retail items.

WHO WE ARE:

We’re a national fitness facility specializing in fun, strength-based group workouts led by caring coaches. Since 2014, we’ve helped many achieve their fitness goals through personalized small-group and private training. Our success is rooted in relationships—personalized support, accountability, and community. Just show up and stay consistent. Our Mission: Making the world stronger, one person at a time. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Health, Wellness & Fitness #J-18808-Ljbffr Sasquatch Strength

Job Tags

Full time, Immediate start,

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