Job Description
III. Minimum Qualifications: High School Diploma or GED 3+ years customer service
experience, preferably in human services, possess demonstrated commitment to customer
service professional or personal experience supporting individuals with disabilities,
mental illnesses, or challenging behaviors highly preferred.
IV. Position Overview
Conducts and presents self in a professional manner, including speech and dress, while
performing duties in a non-biased manner
Effectively self manages and collaborates with all levels of staff and clients with varying
needs ensuring timely and efficient utilization of resources; preventing return to
homelessness and ensuring adherence to organization and regulatory requirements;
ensuring license compliance as well as business process improvement measures for quality assurance
and self development as well as development of the organization
Maintains accurate, current information in each client’s HMIS/Coordinated Access file to
include demographics, case notes, CA updates, eligibility packets, income, insurance, goals,
emergency contacts and discharge summaries
Acts as a residential escort as needed, to ease navigation at state agencies, medical
appointments, substance abuse treatment, etc
Research and facilitate weekly workshops to provide residents with resources and
information vital for sustainable independent living
Assist with providing basic intake training to other team members to ensure timely admission
to new residents in alternative operation hours
Assists with necessary outreach and engagement activities to include clients, community
providers, landlords and intake/housing personnel
Participates in weekly team meetings, scheduled supervision meetings, townhalls and other
required meetings and/or trainings
Identifies individual client services needs through ongoing outreach, engagement, screening
and assessment activities
Maintains sufficient contact with clients served to ensure engagement with client services;
identifies emerging needs and promotes goal attainment
Assists clients with securing and maintaining entitlements and benefits through DSS and
other income and disability support resources
Serves on team which may encompass interviewing candidates and collaborating with others
in determining best fit meeting TIME Organization best practices as well as supporting
ongoing team initiatives
Determines clients’ needs by completing thorough intake interviews, coordinated access
documents, homeless history, and match readiness at resident entry
Maintains clients’ records by reviewing case notes, logging events and progress.
Prepares reports by collecting, analyzing, and summarizing services and results data and
trends; compiling statistics
Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; and participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing
new and different requests; exploring opportunities to add value to job accomplishments
Communicates clients’ progress and housing status by participating weekly meetings;
identifying barriers and solutions
Adheres to oversight entities regulations regarding paperwork and service delivery
TIME ORGANIZATION HAS SERVICED THE COMMUNITY FOR OVER 25 YEARS!
WE ARE FULL-SERVICE OUTPATIENT MENTAL HEALTH CLINIC THAT PROVIDES INDIVIDUAL, GROUP AND FAMILY THERAPY, AS WELL AS, MEDICATION MANAGEMENT FOR YOUTH AND ADULTS. OUR MISSION IS TO UTILIZE A HOLISTIC APPROACH TO RESTORE OPTIMAL MENTAL, SPIRITUAL AND PHYSICAL HEALTH. OUR SERVICES ALSO INCLUDETIME ORGANIZATION HAS SERVICED THE COMMUNITY FOR OVER 25 YEARS!\r\n\r\n WE ARE FULL-SERVICE OUTPATIENT MENTAL HEALTH CLINIC THAT PROVIDES INDIVIDUAL, GROUP AND FAMILY THERAPY, AS WELL AS, MEDICATION MANAGEMENT FOR YOUTH AND ADULTS. OUR MISSION IS TO UTILIZE A HOLISTIC APPROACH TO RESTORE OPTIMAL MENTAL, SPIRITUAL AND PHYSICAL HEALTH. OUR SERVICES ALSO INCLUDE \r\nOUTPATIENT MENTAL HEALTH\r\nMEDICATION MANAGEMENT\r\nSUBSTANCE ABUSE TREATMENT\r\nPSYCHIATRIC REHABILITATION SERVICES (PRP) \r\nTHERAPEUTIC BEHAVIORAL SERVICES (TBS)\r\nAUTISM WAIVER SERVICES\r\nSCHOOL BASED SERVICES
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