Job Description

Job Description

Job Description

Job description

Position Purpose:

• Responsible for the investigation, negotiation and resolution of Property Loss claims. This includes review of written estimate of repairs or replacement using computerized estimating software.
• Responsible for documenting and organizing claim records to support payment. Must investigate and apply the appropriate policy coverage and legal analysis for payment of claims as well as third party liability. Projects the Company’s professional image.
• As an exempt employee, this position is paid to get the job done, which may mean additional hours will need to be worked, depending on the circumstances.
• The employee customarily and regularly exercises independent judgment and discretion.

Essential Job Functions and basic duties:

• Maintains high standards for customer service relations. This includes prompt contact and follow up to resolve claim issues as well as actively pursuing claim investigation to reach an expedient resolution.
• Conducts a thorough investigation of coverage, liability and damages. Must maintain supporting evidence for payment or denial.
• Audits mitigation and repair estimates with documentation of damages from the desk. This may include reviewing photos, inventories, scope of damage, diagrams, etc.
• Coordinates repairs or replacement of damaged property, temporary housing, emergency restoration and contents replacement.
• Negotiates claim to a fair resolution.
• Responsible for conducting risk analysis for home safety standards.
• Prepares cost estimator to establish insurance to value.
• Maintains an adequate claim reserve for anticipated loss and claim expense payments.
• Responsible for managing costs in association with all aspects of recovery (subro, salvage and reinsurance) as well as loss adjustment expenses.
• Understanding of and compliance with Utah Unfair Claim Practices Act.
• Manages claims involving Public Adjusters.
• Manages claims involving attorney repped clients and litigation.
• Manages claims of high complexity, involving high authority and loss costs.

Other Job Functions:

• Occasional onsite damage assessment or accident scene investigations, including measurements, photographs and witness contact.
• Other duties as assigned.

Qualifications:

Education/Certification: College degree or equivalent training.

Required Knowledge:

• Working knowledge of property damage estimating.
• Knowledge of computer related applications.
• Working knowledge of Home construction.
• Understanding of Insurance policy contracts and coverage.
• Understanding of the Utah Unfair Claim Practices Act.

Experience Required:

• 5 years prior property claims handling experience.
• 2 years prior property loss estimating.
• Experience working with Public Adjusters and litigation experience is preferred.

Skills/Abilities:

• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Excellent negotiation skills.
• Good computer skills.
• Ability to problem solve and resolve conflict amicably.
• Clean driving record.

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