Reporting to and in collaboration with the Director of Site Operations, the Primary Care Practice Manager is responsible for all day-to-day operational and managerial duties associated with the successful oversight of a high-volume, multi-provider Primary Care practice. The Primary Care Practice Manager works with operational and clinical leaders to create an environment of outstanding medical care and service to its patients and will serve as a resource to enhance operational efficiencies. S/he will inspire trust, promote collegial dialogue and support a diverse collaborative culture. The Primary Care Practice Manager will have responsibility for the development of staff through coaching, communicating both positive and constructive feedback, timely and accurate performance evaluations and the creation of learning opportunities. Key responsibilities include: Upholding patient care quality and safety, supporting patient access initiatives, promoting continuous process improvement, maintaining strong relationships with staff and providers, providing feedback and fostering a culture of respect and teamwork, managing staffing including hiring, training, scheduling, and performance evaluations, ensuring compliance with policies and procedures, managing budgets and expenses, overseeing revenue cycle processes, maintaining confidentiality and safety standards, and supporting front office and clinical areas as needed. The role requires leadership in change management, operational knowledge, human resources acumen, and collaboration with Human Resources colleagues. Education/Experience: A Bachelor’s or advanced degree is preferred. Demonstrated management skills and two years of leadership experience in a physician office in a provider setting are required. Strong knowledge of electronic medical record systems, computer skills, third party billing and coding requirements, and superior communication skills with all levels of staff and providers are essential. The position is full-time, 40 hours per week, located in Amesbury, MA. Beth Israel Lahey Health requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment.
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