Job Description

Req ID: RQ196178 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Information Systems Management Skills: End Users, Enterprise IT, Information Systems Certifications: Security + - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Seize your opportunity to make a personal impact as a User Support Services Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a User Support Services Manager supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. HOW End User Services Task Manager WILL MAKE AN IMPACT Performs day-to-day activities required to manage and lead the support of incident management related to IT failures. Acts as the Relationship Manager and advocate on behalf of USSTRATCOM users. Adds escalations and coordinates with Business Relationship Manager and VMO. Oversees the troubleshooting of complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter expertise. Uses enterprise operation platforms (ServiceNow), operational dashboards, and other collaborative tools to report on and manage tickets and performance. Trains end users on the proper use of hardware and software. May train large groups of end users.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor of Arts/Bachelor of Science Required Experience: 5+ years of related experience Security Clearance Level: Must be willing to Obtain Top Secret with SCI eligibility Required Certifications: Security+ or CCNP Security Preferred Certifications: ITIL 4 Managing Professional or HDI Support Center Manager (HDI-SCM) or HDI Desktop Support Manager (HDI-SDM) or CompTIA Network +, A+, Security + or Certified Customer Service Manager (CCSM) Location: Offutt AFB, NE Relocation may be available

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays

#SCITLS

The likely salary range for this position is $144,410 - $195,378. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics Information Technology

Job Tags

Holiday work, Temporary work, Work experience placement, Immediate start, Work from home, Worldwide, Relocation, Flexible hours,

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