Job Description

Job Description

Job Description

Tierra Encantada is the leader in Spanish immersion early education®, providing award-winning care and education to children from 6 weeks to 6 years old. Recognized as one of the Top 50 Franchise Companies Doing the Most to Champion Diversity by Entrepreneur Magazine, The Americas' Fastest Growing Companies, and 10 Hottest Franchise Businesses in America by Inc Magazine, we're on a mission to shape the future of early childhood education - and we're growing rapidly.

As the Senior HR Generalist at Tierra Encantada, you won't just be filling a role; you'll be a vital part of our growth story. This is more than an HR position - it's an opportunity to shape the employee experience, support our team's success, and help drive operational excellence across our expanding network of centers. You'll be the go-to for employee inquiries, a champion of data accuracy in our HRIS, and a key player in managing essential HR processes, from pay information and work authorizations to offboarding and investigations. If you're detail-oriented, people-focused, and eager to build a career where your work truly makes an impact, this is your chance to grow with us.

Essential Duties and Responsibilities

1) HRIS Management and Data Integrity:

• Maintain accurate employee records in the HRIS system, ensuring data integrity and confidentiality.
• Process employee information updates, including personal data changes, job transfers, employment status changes, and pay information updates, verifying the completion of necessary documentation for the change.
• Manage work authorization documentation, tracking expirations, and managing employment terminations to maintain compliance and accurate recordkeeping.

2) Employee Communication & Support:

• Serve as the primary point of contact for employee inquiries to the general HR inbox, providing timely and accurate responses.
• Develop and distribute quarterly employee newsletter, sharing updates, achievements, and key information in alignment with company goals.
• Support communication of policy changes, procedural updates, and HR announcements to the broader employee base.

3) Partnership with Center Leaders:

• Provide guidance on HR policies, handling challenging employee situations, developing disciplinary actions, implementing performance improvement plans (PIPs), and conducting difficult conversations with employees.
• Support with investigations related to employee concerns, maintaining thorough documentation, and recommending corrective actions.
• Support center leaders in aligning employee management practices with company policies and procedures, and ensure that all performance documentation is in the HRIS.
• Collaborate with center leaders to identify opportunities for employee development and foster a positive workplace culture.

4) Offboarding and Terminations:

• Coordinate and oversee the offboarding process for terminated employees, ensuring all necessary documentation is secured and exit interviews are conducted.
• Update HRIS to reflect termination details, ensuring accurate documentation and recordkeeping.
• Complete the termination checklist, securing company property, system access, and other offboarding requirements.

5) Unemployment & Workers' Compensation Management:

• Respond to unemployment claims, including gathering and submitting required documentation in a timely manner.
• Partner with payroll to verify employment dates, wages, and reason for termination.
• Represent Tierra Encantada in unemployment hearings and appeals, preparing necessary documentation and presenting factual information.
• Coordinate the reporting and management of workers' compensation claims, ensuring timely submission to the insurance provider.
• Work with center leaders to gather necessary information regarding workplace injuries and accidents.
• Monitor claims status, maintain accurate records, and collaborate with the insurance provider to resolve claims efficiently.
• Provide guidance to employees on the workers' compensation process and assist with return-to-work plans as needed.

Position Requirements

• Bachelor's Degree in Human Resources Management, Business Administration or related field.
• Minimum of 4 years of HR generalist experience, preferably in a multi-location or fast-growing company.
• Experience in managing workers' compensation and unemployment claims.
• Experience in coaching or advising supervisors on employee relations and performance management.
• Strong knowledge of HR practices, labor laws, and regulations.
• Strong organizational skills with a high level of attention to detail.
• Strong analytical skills and experience with HR metrics and data-driven decision-making.
• Proficiency in HRIS systems and MS Office Suite (Word, Excel, PowerPoint).
• Strongly prefer bilingual candidates (Spanish)
• PHR or SHRM-CP certification preferred but not required.

Compensation & Benefits

Salary range is $75,000 - $85,000 and depends on qualifications, education, and experience. Position is eligible for annual performance bonus. Benefits include medical, dental, vision, and life insurance, paid parental leave, 12 paid holidays, PTO accrual of 120 hours, 401(k) with 3% employer match, discounted childcare and waitlist priority for enrollment, company paid professional development, WFH one day a week, corporate office amenities (gym, wellness/nursing room, onsite company cafe with coffee, espresso bar, beverages, and snacks available to employees at no cost, onsite free parking), casual work environment, and employee-focused events.

Tierra Encantada is an equal opportunity employer. Agency applications will not be considered.  No immigration sponsorship is available for this position.  E-Verify is used to verify employment eligibility.

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