Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being. Job Overview The Sr Mobile Expert, Bilingual, is a key team member passionate about delivering exceptional customer service and leveraging retail expertise. Our Experience stores serve as destinations for attracting new customers and providing top-tier service to existing ones. This role involves utilizing new systems, tools, and products designed specifically for these locations, working collaboratively with peers, and participating in curated training programs to enhance skills and career development. Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer issues in a single interaction using in-store systems and digital tools. Completes ongoing training to stay current and develop expertise as a Subject Matter Expert (SME). Leverages digital tools effectively during customer interactions and onboarding. Works collaboratively to foster a culture of sales and service excellence. Education and Work Experience High School Diploma/GED (Required) Retail: 12+ months preferred Care: Elite Expert, Account Care, and Technical Care preferred Knowledge, Skills, and Abilities Strong customer service skills with passion, integrity, and energy. Retail sales experience in high-volume environments. Excellent organization, multitasking, communication, and attention to detail. Ability to train others in retail sales environments. Proficiency with basic math and calculators. Ability to resolve sales and service issues effectively. System and tool knowledge with a quick learning aptitude. Problem-solving skills and professionalism in handling escalations. Ability to work in a fast-paced environment managing multiple priorities. Passion for team, people, and company values. Pass certification and re-certification as required. Licenses and Certifications At least 18 years old Legally authorized to work in the U.S. Additional Details Travel: No DOT Regulated: No Safety Sensitive: No Hourly pay: $28.50 + annual incentive target of $7,200. Total guaranteed earnings at $20/hour including incentives. All employees are eligible for stock grants. Benefits Comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For details, visit . Growth and Inclusion We support career growth and diversity, fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. Contact: ApplicantAccommodation@t-mobile.com or call 1-844-873-9500 . #J-18808-Ljbffr T-Mobile

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