Systems Support Specialist - Law firm exp. Required Job at Fawkes IDM, Washington DC

REluWldzankrQ1QwQ2h3UDBlK2wzYzA9
  • Fawkes IDM
  • Washington DC

Job Description

Responsibilities:

  • Resolves workstation issues throughout the organization to maximize firm-wide productivity

  • Acts as a resource to the other IT groups by assisting with workstation, application, and testing.

  • Provides on-site and remote end users support for all issues involving firm provided hardware (desktop, laptop, and mobile) and software in a timely and efficient manner.

  • Provides multimedia meeting support as necessary to assist the Audio/Visual Support team, including the support of projectors and video & teleconference systems in a timely and efficient manner.

  • Responds to telephone, email, and in-person requests for technical support; including
    monitoring and responding to questions directed to assigned office IT GROUP e-mail alias.

  • Tracks, documents, monitors, and completes all issues in IQ-track to ensure timely and
    effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution.

  • Works with staff and attorneys to ensure that they understand how to use the technology tools available to them, to enable them to realize the highest level of productivity by minimizing recurrence of use-related issues.

  • Provides comprehensive incident support for customers at varied locations, including in-person, remote, and home office (as needed), including rapid problem resolution followed by root cause analysis and knowledge transfer by notifying others as appropriate based on problem documentation and escalation procedures.

  • Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions.

  • Installs, maintains, and upgrades equipment and its associated infrastructure as needed;
    investigates hardware problems and performs repairs as necessary; responds to equipment setup requests in a timely and proficient manner.

  • Maintains inventories and interacts with vendors as necessary to contract technology supplies and services.

  • Develops instructions and procedures for software installations and configurations, enabling knowledge sharing across the department.

  • Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal business hours; participates in rotating on-call coverage with other team members.

  • May occasionally visit assigned offices to provide onsite assistance and inventory tasks as
    needed with short notice.

Requirements

  • 5+ years of experience in Windows workstation implementation, management, and support
  • Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+ and A+
  • Experience using and supporting Windows; MS Office and MS Office 365; SharePoint, Teams, Zoom, and Skype for Business; and document management systems such as NetDocuments required
  • Basic knowledge of Networking in an MS Server 2008 or 2012 environment required
  • Experience with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required
  • Experience using and supporting video conferencing equipment preferred
  • Experience with Citrix, PGP, Elite, Carpe Diem, Aderant and Relativity is a plus

Job Tags

Holiday work, Contract work, Remote job, Home office, Weekend work, Afternoon shift,

Similar Jobs

Tesla, Inc.

Counsel, eDiscovery Specialist, Product Liability Litigation Job at Tesla, Inc.

Counsel, eDiscovery Specialist, Product Liability LitigationTesla is looking for an experienced litigation attorney and eDiscovery specialist to join the Product Liability team within our fast-paced Legal Department. The Counsel will join the eDiscovery team that oversees... 

TriStar Skyline Medical Center

Trauma MedSurg Nurse Job at TriStar Skyline Medical Center

 ...Job Description Description Introduction Do you have the career opportunities as a(an) Trauma MedSurg Nurse you want in your current role? We invest in what matters most to nurses like you at home, at work, and at every stage in your career. We have an exciting... 

Nextera Search

Performance Analyst Job at Nextera Search

 ...A financial services firm is seeking an experienced professional to join their team as a Performance Analyst. This role will follow a hybrid schedule. Responsibilities: Design and implement reporting solutions for Private Credit Funds. Develop and update marketing... 

AOS 98-Boothbay-Boothbay Harbor-Edgecomb-Southport

French Teacher - Boothbay Region High School Job at AOS 98-Boothbay-Boothbay Harbor-Edgecomb-Southport

 ...Boothbay Region High School - French Teacher Boothbay-Boothbay Harbor Community School District (CSD) Location: Boothbay Harbor, Maine Bonjour! Are you a passionate, dynamic, and engaging French educator eager to inspire students in a supportive and vibrant coastal... 

General Physician, PC

Dunkirk, NY: PRIMARY CARE, $250-275K, plus J1 Waiver Eligible Job at General Physician, PC

 ...License DEA Benefits ~ STRONG Package ($250,000-$275,000) ~ PLUS RVU ~ Quality Bonus Annually ~ Sign on bonus eligible ~ J1/H1-B Eligible ~ Relocation assistance up to 10K ~ CME & Dues/ Publications ~ Malpractice Insurance - Occurrence, paid ~403b &...