Corewell Health is streamlining the health care delivery system to better serve our community in Southwest Michigan. Our diverse and talented teams of professionals and clinicians in St Joseph and Niles, do not just share in the success of our system, they make it possible. Driven by our shared commitment to making our communities healthier and stronger, we are leading the way in health care innovation with relentless ambition and a belief that anything is possible when we work together. This Practice Manager is a multi-specialty position including Rheumatology, Endocrinology and Neurology. Responsible for the structure and daily operation of assigned physician practice site(s), managing and working collaboratively with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site with a focus on quality and customer service. Assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols and standards, and through support for an educational plan to meet the needs of the staff and assure competence. Identifies policies/procedures needed for site/service and participates in writing, reviewing, and revising site/service policies and procedures. Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Spectrum Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that staff are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction. In collaboration with the provider and directors, assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for staff. Responsible for employee engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular staff meetings and is responsible for timely communication with staff, providers and other leadership. Participates in quality initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Engages in process and quality improvement initiatives. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility. Responsible to ensure recommended patient education materials and programs are developed and implemented. Qualifications include Associate's degree or equivalent in business, management or other related area required; 2+ years of related health care / medical practice or related work experience required; 1 year of recent and relevant supervisory or management experience preferred.
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