Job Description

Job Description

Job Description

Position Title:

Travel Assistant

Organization:

Lufthansa Technik Puerto Rico (LTPR)

Department:

People’s Department

FLSA Classification:

Non-Exempt (Hourly)

EEOC Job Category

(5) Administrative Support Workers

Description of the Position

Develops travel arrangements, writes itineraries, formulates travel plans, and tracks the progress of current trips for employees. Manages and schedules bookings/reservations for hotels, flights, trains, car rentals, conventions, and establishments. Maintains communication channels with traveling employees, corresponds pre-travel documents. Addresses employee needs and special requests during planning, handles emergencies and issues as they arise promptly.

Essential Responsibilities

• Research and select suitable destinations, accommodations, flights, transportation options, and other travel needs.
• Develop and updates area procedures.
• Negotiate long term or temporary accommodation options for new hires, expats, and colleagues coming from the network, including provided any support needed.
• Negotiate special rates at local hotel chains.
• Coordinates travel itineraries, including flight, hotel, and transportation arrangements.
• Assist with documentation such as visas or passports.
• Organize all necessary travel documents, including tickets, passports, visas, and other paperwork.
• Ensure all necessary travel arrangements are made in time and according to budget.
• Handle reservations for activities such as tours, events, or restaurant bookings.
• Assist with any additional travel needs, such as currency exchange and/or insurance.
• Manage the employee’s personal and business needs while traveling.
• Provide general administrative support for business-related tasks when needed.
• Ensure all travel documents are valid and up to date.
• Enters data in the travel management system and keeps it up to date.
• Support employees with documentation on duty travel processes and related documents.
• Reconciliation of bank statements for Airplus Credit Card and Airplus One Time Credit Card.
• Reconciliation of Enterprise statements
• Assists the People’s Department in all functions, as required.
• Prepares periodic reports, including logs and assigned PD metrics.
• Updates and maintains the information about travel data of the employees.
• Participates in internal and/or external meetings, negotiations, committees, teams and others, as assigned.
• Participates in internal as well as external audits (government, company, FAA, customer, etc.), as needed.
• Supports the work of other colleagues in the team and HoPD.

Other Responsibilities

• Maintains working area clean and organized.
• Comply and ensure compliance with company policies, procedures, local and federal regulations.
• Perform other tasks and projects, as requested.
• Ensure adherence to compliance culture requirements.

Education, Skills, and Competencies

• Diploma in hospitality management, travel, and tourism, or a related field. Associate degree preferred.
• 0-2 years related experience (travel coordination, hospitality or related)
• Fluent in English and Spanish (both written and spoken).
• Proficiency in Microsoft Office Suite like Excel, Word, Outlook
• Valid PR Driver’s License.
• Self-organization skills and ability to work under pressure.
• Ability to maintain confidentiality of records and information.
• Excellent organizational and planning skills
• Ability to multitask and manage time.
• Strong communication and customer service skills
• Proficient knowledge of online booking tools and search engines
• Familiarity with visa requirements and travel regulations
• Strong knowledge of the travel industry
• Attention to detail.
• Negotiation skills
• Ability to work independently with minimal oversight

This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be reasonably assigned.

Job Tags

Similar Jobs